Returns & Exchanges
What is your return/exchange policy?
You can return or exchange for any reason within 30 days and Tumble will cover shipping costs to return your item(s).
The original item MUST be in new condition and returned without:
- Signs of wear, washing, or improper care
- Damage or stains
- Pet hair or fur
- Dirt or grass stains
Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport.
Are there restocking fees for returning or exchanging items?
There are absolutely no restocking fees. We cover 100% of the costs to return your Rug and Rug Pad.
How do I initiate a return or exchange?
To initiate a return/exchange, please visit our Returns / Exchange Center and make sure to have your Order Number and Email address ready.
When filling out the form, you can indicate whether you would like to initiate a return or an exchange. Upon completing the form, we will email you a prepaid Fedex label to return your item(s).
Please note that you may only exchange once. We do not accept an exchange of an exchange.
If you have any questions about our return/exchange policy, please contact us at firstname.lastname@example.org.