We stand by our products. You can return for any reason within 30 days and Tumble will cover shipping costs on all returns.
To receive a full refund, the original item MUST be in new condition and returned without (1) Signs of wear, washing, or improper care (2) Damage or stains (3) Pet hair or fur (4) Dirt or grass stains. Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport.
There are absolutely no restocking fees. We cover 100% of the costs to return your Rug and Rug Pad.
To initiate a return, please visit our Returns Center and make sure to have your Order Number and Email address ready. Upon completing the form, you will be able to print a prepaid Fedex return label.
All returns will be sent to our warehouse facility located at:
2323 Avenida Costa Este, Suite 600, San Diego, CA 92154