If you have any questions at all, we’re here to help!

Yes! Tumble rugs do not use 'Velcro' or any other fastening materials to connect the rug to the rug pad. When desired, the rug can easily be removed from the pad, washed, and placed right back.

Our intention is to accurately depict the true color in all our online photos; however, some colors may slightly vary across different pictures. The product photos (on white background) will most accurately reflect the rug's true colors. The “View it in your room” (augmented reality) and Lifestyle photos (including Social Media) should not be used for assessing colors.

Yes, if you are an existing Tumble customer you can order additional rugs for use with your Tumble Rug Pad. In order to do so, please email us at hello@tumbleliving.com with your rug selection.

Our rugs are coated with a water-based solution that is commonly used in medical and outdoor clothing. This coating helps separate oils, stains, or liquids from the fabric, preventing any absorption.

We pride ourselves on our high standards and rigorous testing. Firstly, our rugs are OEKO-TEX certified! In addition, our rugs and pads are tested in accordance with US safety standards and California's Prop 65 at a CPSC (Consumer Product Safety Commission) approved, independently accredited testing laboratory. Our rugs and pads have been tested to meet or exceed the US safety standards for the following chemicals: PFCs (including PFOA and PFOS, which are found in waterproof coatings), VOCs, BPAs, common heavy metals such as Lead & Cadmium, Phthalates, Formaldehyde, Formamide, and Dichloromethane (found in other washable rugs).

The spillproof effect will begin to diminish after washing, however this will vary based on multiple factors (e.g., detergent, wash cycle, humidity etc.) The spillproof coating is meant to serve as a "first line of defense", however the rug can always be washed to remove spills and stains.

Yes, you can vacuum your Tumble on the lowest setting (without use of a beater brush). Avoid vacuuming the sewn edges of the rug.

We don't recommend using autonomous robot vacuums as they've been known to damage the rug's edges.

To initiate a return, please visit our Return & Exchange Center and make sure to have your Order Number and Email address ready. 

Upon completing the form, we will email you a prepaid FedEx label to print out and attach to your box to return your items. Alternatively, you can scan the QR code in the email at the drop-off location instead of printing the label. 

You can return rugs for any reason within 30 days and Tumble will cover shipping costs on all returns within the Contiguous US. To receive a refund, the item must be in new and sellable condition. All returned items must have no visible damage, stains, or pet hair. If you are unsure if your item qualifies for a return, please contact our customer service team at hello@tumbleliving.com and they would be happy to assist you. 

Rug swatches and gift cards are final sale and not eligible for return.

If your order has not been shipped, please email us at hello@tumbleliving.com with your order number and the updated shipping address.

Every Tumble customer is automatically enrolled in our Customer Referral Program. After you complete a purchase, you will see your unique referral link on your order confirmation page. You will also receive an email with your referral link one day after you place an order. 

You can share this link with friends and family, which will automatically apply a $20 discount at checkout. You will then earn $20 in referral rewards for every eligible purchase that was made through your referral link. See below for Terms & Conditions.

If you still have trouble finding your referral link, please contact us at hello@tumbleliving.com.

Yes! All Tumble rugs and rug pads are covered by a 90-daylimited warranty. This warranty covers manufacturing defects such as unraveling or excessively fraying stitching/serging, printing inconsistencies or marks, incorrect rug sizing (e.g., rug does not fit on the rug pad), and curling along rug edges or corners. The warranty period begins when you receive your Tumble products and lasts for 90 days.