Privacy Policy

Information we collect

Information you provide to us

We may collect information that personally identifies you such as first name, last name, address, email, phone number, and any other information you provide to us that may be used to reasonably identify you (“Personal Information”) when using the various forms on our website, including our contact form. We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:

• Personal Identifiers, including name, email address, postal address, and telephone number
• Commercial and Financial Information, including purchases and credit card or debit card number
• Inferences, including inferences from the personal identifiers and commercial and financial information you provide us with.
  

To the extent we process deidentified personal information, we will make no attempt to reidentify such data.

Information collected automatically

When you visit the website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device using cookies and similar technologies. Additionally, as you browse the website, we may collect information about the individual web pages or services that you view, what websites or search terms referred you to the website, and information about how you interact with the website.

We use cookies (small, often encrypted, text files that are stored on your computer or mobile device) and similar technologies (“Cookies”) to provide you with certain functions on our website and help collect data. This section explains how we use Cookies to collect information about the way you use our Site and how you can control them.

Browser Cookies. We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to login repeatedly, and they help us remember items you've added to your cart. We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings.

The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

 

How to Control and Delete Cookies

Cookies can be controlled, blocked or restricted through your web browser settings. Information on how to do this can be found within the Help section of your browser. All Cookies are browser specific. Therefore, if you use multiple browsers or devices to access websites, you will need to manage your Cookie preferences across these environments.

Find out how to manage Cookies on popular browsers:  

• Google Chrome, available at https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en
• Microsoft Edge, available at https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
• Mozilla Firefox, available at https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Microsoft Internet Explorer, available at https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
• Opera, available at https://www.opera.com/help/tutorials/security/privacy/
• Apple Safari, available at https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac

If you are using a mobile device to access the website, you will need to refer to your instruction manual or other help/settings resource to find out how you can control Cookies on your device. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Please note that if you restrict, disable or block any or all Cookies from your web browser or mobile or other device, the website may not operate properly, and you may not have access to our services available through the website. We are not responsible for your inability to use our website or any degraded function you may experience that may be caused by your settings and choices regarding Cookies.

Information from other sources

Other consumers may provide us with your name, email address and telephone number as part of our referral program.

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy.

We generally retain data according to the guidelines below.

 

Type of Data	Retention Period
Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity	We delete or anonymize data concerning your use of our website within 10 years of collecting it.
Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Purchases, Credit card or debit card number	We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 10 years from your last purchase with us. We may keep data beyond this period in anonymized form.
Data we collect when you contact us for customer support and other inquiries, including Internet Activity, Name, Email address, Postal address, Telephone number, Purchases, Credit card or debit card number	We keep customer feedback and correspondence with our customer service for up to 10 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form.
Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Telephone number, Inferences from other data	Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications.
Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Telephone number	We retain review, survey, and feedback data for up to 10 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services.
Data we collect in connection with privacy requests, including Online Identifiers, Name, Email address	We retain records related to privacy requests for a minimum of 24 months following the completion of the request.
Data we collect for security purposes, including Name, Email address	We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures.

How we share and disclose information

We do not share your personal information with third parties without your consent, except as described in this Privacy Policy. We may share your personal information with our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy. We may share your Personal Information with third party companies and individuals that provide services on our behalf or operate the website (such as professional advisors, customer support, hosting, analytics, email delivery, marketing, and database management services). These third parties may use your personal information only as directed or authorized by us and in a manner consistent with this privacy policy, and are prohibited from using or disclosing your information for any other purpose. We may also share your personal information for compliance purposes. We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution.

SMS Messaging

You may opt to receive text messages/SMS from Tumble. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal information, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Data Security

We employ a number of administrative, technical, and physical safeguards designed to protect the personal information we collect. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your Personal Information transmitted to our website. Any transmission of Personal Information is at your own risk.

California’s Shine the Light Law

California Civil Code Section 1798.83 permits users of our website that are California residents to request certain information regarding our disclosure of the information you provide through the website to third parties for their direct marketing purposes. To make such a request, please contact us at the information provided below.

State Privacy Rights

Certain state consumer privacy laws may provide their residents with additional rights regarding Tumble’s use of their personal information. Residents of California and Texas may exercise the rights disclosed in this “State Privacy Rights” section.

This section does not apply to information that is not considered “personal information,” such as anonymous, deidentified, or aggregated information, nor does it apply to publicly available information as defined in the California Consumer Protection Act

Summary of Data Disclosed to Third Parties

Below we have included a list of the categories of personal information we have collected and disclosed for a business purpose in the preceding twelve (12) months. These categories are defined under Cal. Civ. Code 1798.140(v)(1):

Category	Examples of Data	Recipient (by Category)
A: Personal Identifiers	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.	Service Providers, Ad Networks, Shipping Services, Payment Processors, Commerce Software Tools, Collaboration & Productivity Tools, and Business Operations Tool
B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, signature, telephone number, passport number, driver’s license or state identification card number.	Service Providers, Ad Networks, Shipping Services, Payment Processors, Commerce Software Tools, Collaboration & Productivity Tools, and Business Operations Tool
C: Protected classification characteristics under California or federal law.	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	Not shared or collected.
D: Commercial Information	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	Not shared.
E: Biometric Information	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	Not shared or collected
F: Internet or other similar network activity	Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.	Ad Networks, Service Providers, Payment Processors, Data Analytics Providers, and Commerce Software Tools
G: Geolocation Data	Physical location or movements.	Not shared or collected
H: Sensory Data	Audio, electronic, visual, thermal, olfactory, or similar information.	Not shared or collected
I: Professional or employment-related information	Current or past job history or performance evaluations.	Service Providers and Employee Background Searches
J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial Information, or student disciplinary records.	Service Providers and Employee Background Searches
K: Inferences drawn from other personal information.	Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	Service Providers
Sensitive Personal Information	Social Security Numbers	Service Providers and Employee Background Searches

 

Collection and Disclosure of Personal Information

The personal information we collect is described above in Information we collect. The personal information we disclose for business or commercial purposes is described above in How we share and disclose information. The length of time for which we retain personal information is described above in 'How long we keep your data'.

Business and Commercial Purposes for Collection

We collect personal information for the following business purposes:

• Checking Job Applicant and Employee Backgrounds
• Conducting Surveys
• Creating Customer Profiles
• Data Storage
• Delivering Targeted Ads
• Fulfilling Customer Orders
• Improving our Products & Services
• Internal Business Operations
• Meeting Compliance & Legal Requirements
• Organizing & Managing Data
• Preventing Fraud
• Processing Payments
• Providing Customer Support
• Providing Cybersecurity
• Sending Promotional Communications
• Tracking Purchases & Customer Data

Information “Sharing” and “Selling”

We “share” certain personal information with third party ad networks for purposes of behavioral advertising, including: Commercial and Financial Information, Internet Activity, Online Identifiers, and Personal Identifiers. This allows us to show you ads that are more relevant to you.

We use third party data analytics providers and this may be considered a “sale” of information under the CCPA.

We “share” and “sell” (as defined in the CCPA) personal information for commercial purposes, including to advertise and market our products. You may opt-out of these data practices here: Do Not Sell or Share My Data.

Opt-Out Preference Signals.

Your browser settings may allow you to automatically transmit the Global Privacy Control (GPC) signal to online services you visit. When we detect such signal, we place a U.S. Privacy String setting in your browser so that any third party who respects that signal will not track your activity on our website. We use the Global Privacy Platform (GPP) mechanism to communicate your Request to Opt-Out to third parties that collect information via cookies on our website. If you choose, you may also use the Digital Advertising Alliance (DAA) WebChoices Tool to globally opt-out of third-party tracking via website cookies.

Your Data Rights

Residents of California and Texas, please see the sections below for instructions regarding how to exercise your data privacy rights. You can make a Request to Know or a Request to Delete under the CCPA by submitting a Privacy Request at the top of this page, or by clicking here.

Right to Know

You have the right to request to know the following about the personal information we have collected about you in the past 12 months:

• the categories and specific pieces of personal information we have collected about you
• the categories of sources from which we collect personal information about you
• the business and commercial purposes for which we collect personal information
• the categories of third parties with whom we share the information
• the categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose

The information we would provide to you in response to a Request to Know Categories is contained in this Privacy Notice. To access the specific personal information we have about you, submit a Request to Know via the link above. If you make a Request to Know more than twice in a 12-month period, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal information about you that you have provided to us. We will permanently delete from our records any personal information that is not necessary for our business operations and direct our service providers to do the same.

We consider information to be necessary for our business operations if it is used to:

• Complete an obligation to you that you have requested
• Detect and resolve issues related to security or functionality
• Comply with legal obligations
• Enable solely internal uses

Right to Non-Discrimination

If you exercise your CCPA consumer rights:

• We will not deny goods or services to you
• We will not charge you different prices or rates for goods or services, including through the use of discounts or other benefits or penalties
• We will not provide a different level or quality of goods or services to you

Right to Opt-Out

You have the right to opt-out of any selling and sharing of your personal information.

You may exercise your right to opt-out here.

Request Verification

Before we can respond to a Request to Know or Request to Delete, we will need to verify that you are the consumer who is the subject of the CCPA request. Verification is important for preventing fraudulent requests and identity theft. Requests to Opt-Out do not require verification.

Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA request.

For a request that seeks specific personal information, we ask that you sign a declaration stating that you are the consumer whose personal information is the subject of the request, as required by the CCPA.

In some cases, we may have no reasonable method by which we can verify a consumer's identity. For example:

• If a consumer submits a request but we have not collected any personal information about that consumer, we cannot verify the request.
• If the only data we have collected about a consumer is gathered through website cookies (i.e. the consumer visited our website but had no other interaction with us), we are unable to reasonably associate a requester with any data collected; therefore, we cannot verify the request.

Authorized Agent

Your authorized agent may submit a Request to Know or a Request to Delete by emailing us at privacy@tumbleliving.com. Requests submitted by an authorized agent will still require verification of the person who is the subject of the request in accordance with the process described above. We will also ask for proof that the person who is the subject of the request authorized an agent to submit a privacy request on their behalf. (An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 must submit proof of statutory power of attorney, but consumer verification is not required.)

If you have trouble accessing this notice, please contact us at privacy@tumbleliving.com.

Notice to Residents of Texas: If we decline to take action in response to any of your privacy requests, you have the right to appeal that decision within a reasonable amount of time, but no later than 90 days from the date of our decision. To submit a request for appeal, click here and select "Appeal a Decision" in the request type drop-down.

If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Texas Attorney General’s Office.

Contact Us

If you have any privacy-related questions, please send them to privacy@tumbleliving.com.