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  • Free Shipping and Free Returns* on All Orders!
  • 10% OFF orders over $500!

Frequently Asked Questions

Yes. Each of our rugs comes with a cushioned non-slip foam pad included. Tumble rugs must be used with a Tumble rug pad only and cannot be used with other rug pads.

No. A Tumble Rug must be used with a Rug Pad. The Rug Pad makes a Tumble non-slip and keeps everything in place. Our Rug pad gives the rug a more cushioned, plusher feel while also helping with noise absorption.

No. We do not recommend using a Tumble Rug with different rug pads.

Yes, if you are an existing Tumble customer you can order additional rugs for use with your Tumble Rug Pad. In order to do so, please email us at hello@tumbleliving.com with your rug selection.

Our rugs are coated with a water-based solution that is commonly used in medical and outdoor clothing. This coating helps separate the oils, stains, or liquids from the fabric, preventing any absorption.

Tumble Rugs are tested in accordance with US safety standards and California’s Prop 65 at a CPSC approved testing laboratory. Our rugs have been tested for harmful chemicals such as PFCs (including PFOA and PFOS, which are commonly found in waterproof coatings), VOCs, Lead, Phthalates, Formaldehyde, Formamide, and Dichloromethane (commonly found in other washable rugs).

Tumble Rugs are tested in accordance with US safety standards and California’s Prop 65 at a CPSC approved testing laboratory. Our rugs have been tested for harmful chemicals such as PFCs (including PFOA and PFOS, which are commonly found in waterproof coatings), VOCs, Lead, Phthalates, Formaldehyde, Formamide, and Dichloromethane (commonly found in other washable rugs).

The spillproof coating is not visible and cannot be felt. Our rug’s surface is soft to the touch.

The rug is made of 100% polyester chenille with a water-based spillproof protective barrier and a polyester knit backing.

The rug pad is made of a combination of non-toxic EVA foam and thermoplastic resin (a non-toxic latex-free and rubber-free material), which prevents the rug from slipping.

Our rug pad is 1/4 inch thick which provides for a soft, cushy feel.

Yes, our ¼ inch thick rug and pad fits comfortably underneath most standard doorways, which are ½ to ¾ inches high.

Our Rug Pads are specifically designed to be slightly smaller than our Rugs in case the Rug mildly shrinks after drying (shrinkage). In case of shrinkage, the Rug Pad will remain out of view.

Our rug’s low pile surface prevents the collection of dust and pet hair. In addition, you can easily clean your rug by removing it from the pad and putting it in your washer. Our Rug Pad comes in individual pieces that can be wiped down with soap and water.

Lastly, Tumble rugs have been tested for harmful chemicals such as PFCs, VOCs, Lead, Phthalates, Formaldehyde, Formamide, and Dichloromethane.

As cat owners/lovers ourselves, we have found that cats are attracted to rugs with a high pile or rough fibers like jute. Our rugs are made with a polyester chenille that has a very low pile height and is soft to the touch. Our rug pad’s rubberized top prevents damage from pets' scratching.

Our rug pads are latex-free and contain thermoplastic resin, making them safe for use on most LVP, Laminate, and hardwood floors. However, we recommend double-checking with the flooring manufacturer to ensure that your flooring is compatible with this material. Please note that floor coverings of any kind may cause discoloration if placed for a prolonged period of time in an area with direct sunlight.

Tumble rugs are best suited for hard (non-carpeted) floors. We do not recommend using on a carpet.

No. A Tumble Rug is not designed for use on the stairs. Tumble Rugs are meant to be used on a flat, hard surface.

Our intention is to accurately depict the true color in all our online photos; however, colors may vary slightly due to the lighting in your room or your screen's settings.

Our intention is to accurately depict the true color in all our online photos; however, some colors may slightly vary across different pictures. The product photos (on white background) will most accurately reflect the true colors on the rugs. The “View it in your room” (augmented reality) and Lifestyle photos (including Social Media) should not be used for assessing colors.

You can return for any reason within 30 days and Tumble will cover shipping costs on all returns.

To receive a refund, the item must be in new and sellable condition. All returned items must have no visible damage, stains, or pet hair. Please contact our customer service team before initiating a return if you have any questions.

There are absolutely no restocking fees. We cover 100% of the costs to return your Rug and Rug Pad.

To initiate a return, please visit our Returns Center and make sure to have your Order Number and Email address ready. Upon completing the form, you will be able to print a prepaid Fedex return label.

Yes, Tumble offers exchanges within 30 days of delivery at no extra cost!

To initiate an exchange, please visit our Returns/Exchange Center and make sure to have your Order Number and Email address ready. Upon completing the exchange form, you will be able to print a prepaid Fedex return label to ship back your current rug.

Once we’ve processed your exchange, we will send your new rug, free of charge.

In order to be eligible for an exchange, the item must be in new and sellable condition. All returned items must have no visible damage, stains, or pet hair.

You may only exchange once. We do not accept an exchange of an exchange.

We are currently shipping within the United States.

We offer free shipping on all orders within the Continental US.

For Alaska, Hawaii, & International: Shipping costs to Alaska and Hawaii will vary depending on the size and weight of your order. The best way to determine this is to add the items to your cart. Our system will automatically estimate the shipping costs based on destination.

We use Fedex for all of our shipments.

If your order has not been shipped, please email us at hello@tumbleliving.com with your order number and the updated shipping address.

We fold our rugs to minimize the transportation cost from our facility to your home. Rolled rugs are bulkier, more difficult to handle, and more expensive to ship. Shipping in a box not only saves you money but it offers the best customer experience: you can easily move them, unpack them, and even repack them should you ever need to move.

Folding the rugs will not damage them although it may temporarily crease them The fibers will eventually resume their position within a few days of unfolding.

Yes, all of our rugs are machine washable and can fit in a standard washer. Our Runners (2.5 x 7' and 2.5 x 10') and 3 x 5' can fit in a 2.2 cubic foot washer while our 5 x 7' 6 x 9' and 8 x 10' can fit into a 3.8 cubic foot washer.

Only the Tumble Rug is machine washable. The Rug Pad can be cleaned with soap and water.

Washing your Tumble rug is easy!

Step 1: Place the rug into a washing machine. For the best results, make sure to have any stains facing outwards.

Step 2: Wash cold on a delicate cycle using standard laundry detergent. Do not use detergent that contains bleach or fabric softener. Please contact your detergent manufacturer if you are not sure that it is compatible with polyester fabric.

Step 3: Tumble dry on low heat. Alternatively, hang dry. Do not use fabric softener.

Washer Setting: Wash cold on a delicate cycle using standard laundry detergent. Do not use detergent that contains bleach or fabric softener. Please contact your detergent manufacturer if you are not sure that it is compatible with polyester fabric.

Dryer Setting: Tumble dry on low heat. Alternatively, hang dry. Do not use fabric softener.

Place the Rug Cover in the dryer and set it on Low Heat. The Rug Cover may also be hung and air-dried if preferred.

It typically takes 1-2 days to air dry your Tumble Rug.

We recommend using any mild, non-bleach detergent.

No. We do not recommend using bleach or fabric softener.

There is no limit to the number of washes; however, as with any washable product, excessive washing with harsh detergents may begin to damage the polyester fibers.

The spillproof effect will begin to diminish after washing, however this will vary based on multiple factors (e.g., detergent, wash cycle, humidity etc.) The spillproof coating is meant to serve as a "first line of defense", however the rug can always be washed to remove spills and stains.

We don't recommend using autonomous robot vacuums as they've been known to damage the rug's edges.

Yes, you can vacuum your Tumble on the lowest setting (without use of a beater brush). Avoid vacuuming the sewn edges of the rug.

We don't recommend using autonomous robot vacuums as they've been known to damage the rug's edges.

1

Determine where you want to place the rug and clear the space entirely. Once you set up the rug page, it will be very difficult to move!

Cleared Space
2

Place each pad piece in its intended spot. Refer to the diagrams of our 8x10’ and 5x7’ Rug Pads below (after Step #6).

machine washable rugs
3

Connect each piece by aligning the interlocking teeth and gently patting them down unit the teeth are flush. Apply a little force if necessary.

black washable rugs
4

Place the rug onto the pad and tuck each corner of the pad into the pockets on the underside of the rug.

washable pet rugs
5

Center the rug on the pad and smooth out any wrinkles. Any creases should relex within a week. If neccessary, iron out the creases on the lowest setting. Note: The rug should be larger then the pad and will shrink slighty after washing.

washable dog rugs
6

After the rug is smoothed out and before the furniture is placed on the rug, gently pull the rug tight and apply the Corner Grippers. See instructions on the Corner Gripper pack for additional details.

machine washable rugs
machine washable rugs

8x10’ Rug Pad

washable pet rugs

5x7’ Rug Pad

The Tumble Rug stays in place due to two key innovations: 1) our Rug Pad has a grippy, rubberized top which helps to keep the rug from slipping around 2) our Rug has pockets on the underside of each corner. The Rug Pad tucks into these corner pockets to keep the rug in place.

Our patent-pending technology is the first of its kind. The Tumble Rug Pad tucks directly into corner pockets on the underside of the Rug, ensuring that the Rug lays flat on the ground and remains in place. Furthermore, the corner pockets prevent the corners of the Rug from curling.

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